Newskies Helpdesk Agent
- Type: Full Time
- Work mode: Onsite
- Posted: Oct 20, 2026
Description
Ryanair is recruiting a Newskies Helpdesk Agent for its head office in Swords, Dublin, Ireland.
Job Responsibilities:
• Provide telephone and email support to Ryanair airports and call centres.
• Assist ground operations, airport teams and other departments.
• Communicate flight delays, cancellations and schedule changes.
• Update notices on the company website and travel application.
• Maintain reservation-system access.
• Report system bugs and provide general administrative support.
Benefits:
• Competitive salary.
• Discounted and unlimited travel to more than 250 destinations.
• Pension scheme.
• Annual leave of 20 days, increasing with service.
• Career progression opportunities.
Foreign Applicants: Visa sponsorship and work-permit support for Pakistani applicants have not been confirmed. Applicants should verify eligibility with Ryanair before applying.
Job Responsibilities:
• Provide telephone and email support to Ryanair airports and call centres.
• Assist ground operations, airport teams and other departments.
• Communicate flight delays, cancellations and schedule changes.
• Update notices on the company website and travel application.
• Maintain reservation-system access.
• Report system bugs and provide general administrative support.
Benefits:
• Competitive salary.
• Discounted and unlimited travel to more than 250 destinations.
• Pension scheme.
• Annual leave of 20 days, increasing with service.
• Career progression opportunities.
Foreign Applicants: Visa sponsorship and work-permit support for Pakistani applicants have not been confirmed. Applicants should verify eligibility with Ryanair before applying.
Requirements
Previous helpdesk or similar experience is an advantage.
• Previous airline or airport experience is desirable.
• Good written and interpersonal communication skills.
• Knowledge of Microsoft Office.
• Strong problem-solving and complaint-handling skills.
• Ability to work under pressure.
• Flexible availability for rotating shifts.
• Professional, patient and proactive attitude.
Work authorisation requirements for applicants from outside Ireland must be confirmed with the employer.
• Previous airline or airport experience is desirable.
• Good written and interpersonal communication skills.
• Knowledge of Microsoft Office.
• Strong problem-solving and complaint-handling skills.
• Ability to work under pressure.
• Flexible availability for rotating shifts.
• Professional, patient and proactive attitude.
Work authorisation requirements for applicants from outside Ireland must be confirmed with the employer.
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