Customer Support Agent
- Type: Full Time
- Work mode: Remote
- Posted: Oct 22, 2026
Description
Sumsub is hiring a Customer Support Agent to assist customers with questions and issues related to its identity verification and compliance products.
Responsibilities include responding to customer queries through chat, investigating problems, providing accurate product information, documenting customer interactions, and escalating complex issues to the appropriate team.
Work Location: The official advertisement describes the position as fully remote and open to candidates in multiple countries. This does not guarantee eligibility in every country; applicants should confirm whether Sumsub can hire in their country of residence.
Salary: Compensation is based on the candidate's confirmed work location. A universal salary range is not published.
Responsibilities include responding to customer queries through chat, investigating problems, providing accurate product information, documenting customer interactions, and escalating complex issues to the appropriate team.
Work Location: The official advertisement describes the position as fully remote and open to candidates in multiple countries. This does not guarantee eligibility in every country; applicants should confirm whether Sumsub can hire in their country of residence.
Salary: Compensation is based on the candidate's confirmed work location. A universal salary range is not published.
Requirements
Fluent English.
At least 6 months of B2B or B2C customer-support experience.
Familiarity with Zendesk, LiveChat and Slack.
Ability to work weekend shifts within a five-day working week.
Strong communication, empathy, multitasking and problem-solving skills.
At least 6 months of B2B or B2C customer-support experience.
Familiarity with Zendesk, LiveChat and Slack.
Ability to work weekend shifts within a five-day working week.
Strong communication, empathy, multitasking and problem-solving skills.
WorldJobsVisa does not guarantee employment outcomes. Never pay a fee, gift card, or cryptocurrency to apply for a job. Report suspicious listings.
Apply on Official Website